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Friday, 14 August 2015

The 5 Capabilities IT Employees Need During Change

How much are you asking of your employees?

Organizations continue to transform rapidly. The transformations are driven by many factors, including an increase in M&A activity, and changes to business models as technology permeates organizations’ products and services. In the face of these changes, IT employees are expected to be flexible and adaptive. But, as we have been hearing from CIOs, it’s an extremely difficult task, with IT employee engagement and performance being negatively affected for up to two years after a significant change.

While it’s helpful for employees to want to adapt, know why they need to adapt, and have a strong network in place, the single biggest driver of performance during periods of change is an employees’ capability to adapt.

In order to ensure your team is change-ready, it’s important for CIOs and IT leaders to focus on supporting the following five factors which support employees’ capability to adapt, and be aware of the impact that change can have on them:

1. Role understanding– Employee understanding of what they should and should not be doing.
Change can disrupt:
  • Understanding of role expectations and day-to-day priorities
  • Understanding of the team’s day-to-day priorities

2. Knowledge– employee understanding of how to get their jobs done
Change can disrupt:
  • Mastery of core skills and tasks
  • Understanding of informal network structures and dynamics

3. Beliefs– employee expectations about the future
Change can disrupt:
  • Line of sight between role, team, or network and company goals
  • Expectations about the outcomes of decisions made in the course of their work

4. Agility– the ability to adjust to new conditions
Change can disrupt:
  • Ability to learn new skills
  • Ability to manage personal stress and work-life balance
5. Organizational connectivity– the connections and people needed to achieve goals
Change can disrupt:
  • Familiarity with team members’ expertise, goals, and priorities
  • Knowing who to contact for help


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